What would you expect the impact on decision-making to be if additional, quality intel were available?
Would the decision be more solid? Would you be more confident that the best decision was made? Could this level of intel lead to desired results more quickly?
Who has the real-time, highest quality information on how things are operating on the floor, in the shop, in the field, or in the back office?
The operators, agents, sales people, and admins are the experts when it comes to how things are currently being run. Front Line Leaders and their directs have the best information on the current situation in key operational areas.
Tap into the brain trust of the employee base before making key decisions that affect daily operations to gain strategy-altering information. (And the best part may be that this strategy raises engagement levels.)
- Share with the team the process you will follow. This may include asking them to provide input and insight on a problem, provide potential solutions to a problem, or solve the problem and implement the solution.
- Provide the details of the problem to be solved or project to be completed.
- Depending on the level of input you desire, provide a facilitator to gather the information or provide project completion timeline
- Put boundaries in place so the outcomes of this very important strategy don’t backfire.
When properly executed, this strategy yields better decisions, which can lead to better outcomes in a more timely fashion, and employee engagement increases.
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